Shanghai Winray Electromechanical Equipment Engineering Technology Co., Ltd Language

Service and Support

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After-sales service

Service Tenet

Take customer success as our responsibility

Service attitude

Attentive service to customers, patient service to customers, sincere service to customers,Warm service to customers, sincere service to customers.

Service quality

Winray will provide customers with free training on the operation and maintenance of automated equipment;
On the day of installation completion, the technical engineer arranges daily equipment usage training;
Professional after-sales technicians provide maintenance guidance services;
Technical engineers teach simple troubleshooting methods;
Train factory operation and management personnel to help them become familiar with the use of products as soon as possible.

Take customer success as our responsibility

We are committed to providing excellent service at every step: from responding to customer inquiries, providing customized solutions, to rapid production processes and strict quality control, as well as high standard installation operations. In addition, we also focus on precise product debugging and efficient after-sales service response speed to ensure that every customer's needs are met. We regard customer satisfaction and success as the core of our business development.


For every feedback from our customers, we promise to provide preliminary solution suggestions within two hours, and if necessary, ensure that technical personnel are dispatched to the site for problem diagnosis and resolution within 48 hours until the problem is completely resolved or clear solutions are proposed. During this period, we will not charge any service fees to our customers. Through this fast, professional, and meticulous service system, we are committed to meeting the needs and expectations of every customer and creating a win-win situation together.

Service Process
  • Product Inquiry
    01
  • Technical Support
    02
  • Planning
    03
  • Business communication
    04
  • Sign a contract
    05
  • Product Customization
    06
  • Installation and debugging
    07
  • After-sales service
    08
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